Cell phone repair shop software is a new-age amenity like no other. It is the enabler of efficiency in every ‘fix’, device-salvaging, setting. A tech providence that directly translates into more sales. And the benefit of a good customer experience doesn’t trail too far behind.
Now, as a repair field veteran, my experience in using the said aid spans many years. Over this time, I’ve learned a great deal about the intricacies of the most common frameworks. Nuances of use that only long-term usage can relate. Software hacks, if you will; geared for quick results and less effort-spend.
So, as a conscientious repair professional committed to service, I’m here to spill. Reveal the playbook that’s served me well in the business. Because I want all field up-and-comers to succeed. More domain activity, in the long run, will benefit everyone. Centralization of the craft, in turn, will beget specialization and higher wages.
So, without any further ado, my top four (for your perusal).
Repair Shop Software Hacks for the Productivity-Centered Repair Business
Before you go all in to try these prescriptions one by one, a word of caution:
If you’re starting out fresh with cell phone store POS, it would be better to gain some hands-on use experience. Learn your utility in its entirety – discover everything it has to offer. Become comfortable in its detailed and targeted deployment. Once you’re past the learning phase, start drafting – creating your own automated rubrics for success.
Okay – so now that the hippo’s out of the way, let’s get down to the nitty:
- Pair Inventory & Sales – Win at Parts Tracking
- Market on Customer Pain Points
- Automate Messaging Post-Touchpoints
- Commit to Feedback-based Improvements
Probably not the types of shortcuts that you were looking for, I bet!
But I consider these to be ‘hacks’ in an essentialist way. Because they do serve the purpose of fast-tracking the repair process. Speeding up the rate of its deliverables.
I’ll explain how this rate proceeds in these pointers’ detailed descriptions.
Reduce Waste-Spend with Aligned Inventory & Sales
You need to start by achieving a concurrence of your business’s inventory and sales. This helps ensure that there is no off-the-radar leakage of parts or cash flow. All the currency, in short, is accounted for.
This alignment also provides a clear, reporting path. When tracked with analytics, common these days in most market-leading POS repair shop frameworks, it reveals how procurements translate into revenue.
The service journey, as it starts from customer contracting and ends at sales, is a goldmine of ideas. It provides the blueprint for launching the most effective outreach campaigns. Promotions that come with the guarantee of conversions.
At the same time, it’s also a good idea to work on organic mechanisms of visibility. SEO, of course, ranks at the top for this type of marketing. It comes closely followed by open postings on social media.
Pitch all Marketing Collateral on Customer Pain Points
All marketing outreach needs to be narrowly tethered to customer pain points. This makes for the most effective types of content virtually guaranteed to elicit response. Potential service users need to be made aware of how the repair business resolves their concerns. It is only after they receive these intimations that they become convinced to show up.
This motivation, of course, also entails their first looking up the competition. They wish to know how your (repair) service fares against your industry peers. When hard-earned currency is on the line, this recourse is standard. Customers will appear only after they’ve been on this journey.
Your promotions, as a result, will need to take this lead/customer route into account. Their messaging needs to match – deliver on the service intent in concert. For this, you can’t rely solely on your cell phone store POS. A certain inventiveness is needed.
Messaging Automation Before, During & After Repairs
These days, it is generally recognized that messaging automation is key to a good customer journey.
People, when they deposit their various gadgets for repair, require visibility. The assurance that their device is in the right hands.
They also want insights into the repair process as it proceeds. This is similar to the GPS rider-tracking feature in food delivery mobile applications. A repair shop system that provides this convenience is golden from the customer’s standpoint. It shows that the repair business concerned is not afraid of upholding accountability.
I have an even better prescription for the client-centered repair outfit, though:
To send automated WhatsApp/SMS notifications – from a centralized system – on every new recovery stage.
These can include instant messages around the small things – consider the examples:
- A ‘Successfully Received’ Message on Device Receipt
- A ‘Work Started’ Message when the Labor is in-process
- A ‘Work Half-Way Done’ Message at the relevant cycle stage
- A ‘Work Done – Finishing Touches’ Message when the repair concludes
- A ‘Device Ready for Pick-Up/Delivery’ Message at the end
Issuing Service Improvements on Feedback
Constant improvements, based on customer feedback, make for the secret sauce of success for any business. Lackluster service, of course, especially when it continues, can spell the end for any venture. Betterment, however, is where the proverbial ‘gold is at’.
The businesses that understand this stake a claim on the future. Those that don’t soon disappear.
Even a good service experience can become outdated through the competition. Customers need more – and this requires a commitment to advancement.
Several cell phone store POS applications enable such an experience. Through targeted prompts at opportune times, they propel the worker to focus on what’s important. Take stock of the tried-and-tested best practices of the domain to deliver more refined service.
So there you have it – my top experiential pointers on expediting your repair business outflow/streamlining its productivity.
If you’re a repair tech who’s reading this, I’m sure you have your own version of the above to distill.
Do tell me in the comments, if so!